Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

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  Public Ticket #2290422
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Comments

  • anderswe started the conversation

    After the latest update of DataTables I cant save the settings and when I click on the different tabs nothing happense.

    The Data is only shown for Admin and nothing for Subscribers. they only get  Json failiare.

    And I can´t find my Licence Key....

    Anderswe

  •  2,576
    Aleksandar replied

    Hello Anderswe

    Sorry to hear you're having issues with the plugin.

    Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

    Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for wpDataTables, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

    As for the license - where did you purchase the plugin from? If you purchased it from our website, you should have access to our store http://store.tms-plugins.com/, where you can see the purchase code.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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