We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello. I can't seem to figure out why our mobile site is showing old data in the tables when our desktop site has the updated data.
Also, unrelated, I'm trying to figure out how to customize the look of our tables. The columns are far too wide and we are looking to squeeze them as best we could to prevent constant scrolling.
Hello DFSKarma
That sounds strange - the table should display same results both in desktop and in mobile.
Can you please show me the URL where that table is located, so I can inspect it, and see what's going on?
If you enable "Limit table width", you can define column width for every column, through its settings. Another way would be with some custom CSS.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey Aleksandar
Here are two of the links (same for desktop and mobile):
https://www.dfskarma.com/nba-dd-dk/
https://www.dfskarma.com/nba-dd-fd/
Also, we have recently been experiencing an EXTREME lag of updated data on mobile. We power the data through google sheets and see it almost instantly on desktop, and upwards of 20 minutes on mobile for the same page/table.
I will look at the "limit table width" feature now.
Just checked the entirety of the plugin and don't see an option for "limit table width" anywhere.
Correction I just found the limiting option when creating a completely new table.
Hello again DFSKarma
I checked the tables on desktop and mobile, and the data is the same (see attachments).
There is a cache on the Google side, so when you update the table it might take up to 5-15 minutes to be reflected in wpDataTable. This should be the same behavior for both desktop and mobile.
Are you maybe using AMP, or something similar that could be causing the issue with mobile devices?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
At times it can be the same, but it's a rarity. As of this moment, https://www.dfskarma.com/nba-dd-dk/ shows different data on desktop and mobile.
I do currently have AMP active. I will disable it to see if it results in a positive fix
Hi again DFSKarma
I'm sorry, but I can't replicate the issue on my end. I don't see any different data in mobile view - it's all the same on desktop and mobile.
Have you tested with AMP down? Did it work?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables