We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2290025
Amelia button for adding shortcodes disappeared in text module Beaver Builder
Closed

Comments

  •  8
    Debbie started the conversation
    February 4, 2020 at 9:59am

    Hi,

    A client site uses Amelia and Beaver Builder. I used to be able to add a shortcode to a text module in Beaver Builder. There was a button in the text module that showed the shortcodes menu.

    That button has disappeared now. I can add shortcodes manually, but then I have to look them up in the documentation. It is a bit inconvenient that a services does not show its service id in the backend.

  • [deleted] replied
    February 4, 2020 at 3:05pm

    Hello Debbie, 

    That button is probably part of the Beaver Builder, right? Unfortunately, we can't do anything about that. But you can contact support of that page builder to see if they changed anything so this button is not available anymore. 

    Choosing Amelia shotcodes is not available with all page builders, since there are a lot of them, unfortunately. We have the feature request for showing IDs in the back-end in our to-do list, but for now, I can't say when it will be implemented. 

    You can open the page with classic WordPress editor and choose a shortcode there and copy it from there and then edit the page with that page builder and paste the shortcode to the place where you need it. 

    Hope this helps!

    If you have any further questions or concerns feel free to ask,