We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have upgraded to the new version of Amelia but now have problems with permissions. A couple of users had the user role "Amelia Manager" and were able to log into the back end to see the appointments for the the day/week.
This is now not possible as with this permission no appointments show up.
I can still see the appoints but have the user role "Administrator". I do not want to give that permission as I only want them to access Amelia and not the rest of my Wordpress site.
Hello Bruno
The Amelia Manager user role hasn't changed, and they should still be able to see appointments.
Are they choosing the correct date range in the Appointments section?
Please provide me a temporary Amelia Manager login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here because this ticket is private and nobody can see it except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you for your reply. I have figured out the issue and it is due to the fact that I use a membership plugin and only allow members to make bookings on Amelia. The new front-end for customers to view/cancel/reschedule their appointments is a big improvement. Unfortunately membership is used on the website and customers change email or password under the User Profile tab it causes problems. I need to disable the User Profile tab as to avoid conflict with my Membership Plugin and Wordpress User database. Is their a way I can disable the User Profile tab. The other parts of the front-end work well.
Hi again Bruno
There's no built-in option, but you can hide it with some custom CSS, like this:
#am-cabinet > div.am-cabinet-dashboard > div.am-cabinet-menu > div:nth-child(3) { display: none !important; }When you add this to the page where the customer panel is the User Profile tab will be hidden.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables