We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello everyone of Amelia support team.
I am very grateful for bug fixes in version 2.4.
However, I have found one critical issue.
E-mail notification(Appointment Approved) will NOT be sent to the customer for the first time registration after cancellation that happened entire service by another customers. There is no problem after the second time. There was no problem when operating on the back end.
If all customers of a service (employee time slot) once reserved are cancelled, the entire service (employee time slot) will be cancelled. Even in that case, the service can be accepted until the deadline.
However, only the first booking (after the cancellation of the service) will not be emailed. The appointment and payment are OK.
This can be easily reproduced. It's a critical issue for us and hope it fix soon. Thank you.
Hello masa77,
Thank you for the detailed explanation. Unfortunately, I replicated the issue on our test website, and it seems like it is a bug in the system. Sorry for any inconvenience this have caused.
I will forward this to the development team and I will let you know as soon as they come up with a solution to this.
Hello Marija,
Thank you for your quick response. We are considering using a dummy appointment that does not cancel, but in any case, not sending the email to the customer is a big problem.
Hopefully it will be resolved soon. Thank you.
You are welcome!
Yes, I understand, this is not convenient for the customers. Sorry again for any inconvenience this have caused.
Hopefully it will be fixed soon!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,