We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have a carpet cleaning business, that I need people to be able to enter their address, and it show up on the email notification to the employee that will be going to clean the carpets.
How do I do this...I have created a custom field but can't figure out how to get that info in the notification email.
Hello JJ Higgins,
Thank you for your purchase.
Yes, this should be done with custom fields. In order to send these information in a notification you need to copy and paste the placeholder for this in the notifications Message field. You will find all the placeholder when you click on the 'Show EMail Placeholders' in the up right corner in Amelia -> Notifications. When you find the placeholder you need you need to click on it (this way it will be copied) and then you can paste it in the 'Message' field.
Please look at the attachments.
If you have any further questions or concerns feel free to ask,
Thank you for explaining this...I was able to get it working.
You are welcome.
Great, glad to hear that.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,
I opened another ticket for some issues I am having, but haven't heard back, it also may be that I am really needing to fix this, and need to be patient, haha.
I've just replied to the other ticket, so we will continue there