We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I'm using this plugin to load lunch menu items and descriptions for a daily menu that can be updated from a Google Sheet.
There are only about 50 items in 11 tables.
The pages load extremely slowly. Each one take 15-30 seconds to load. Here's a link to a fully loaded menu page: https://miartisan-ppsj.com/cafe/mon_17/
I have tested and loading the same page with no WPDataTables takes under 2 seconds. Here's a link to that page: https://miartisan-ppsj.com/tms-support-test-menu-page/
That said, loading the back-end Google sheet that the data is loading from also takes only 1-2 seconds.
What can I do to speed this process up?
Hello Omar
Can you please test your existing Google Spreadsheet on our sandbox site?
My guess is that they will load faster, simply because we're on a different server. If you can confirm that your Google Spreadsheet files load faster when placed on front-end on our sandbox, then I can say that this is happening due to your server's performance. The data is being pulled using CURL, and we don't have any caching for tables connected to an existing Google Spreadsheet. That's why they are being loaded every time on page load, or page refresh.
Kind Regards,
Aleksandar Vuković
[email protected]
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