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  Public Ticket #2284583
support
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  • Anupa Panjabi started the conversation

    I purchased this plug in in September and have tried on many occasions to get support on this from the seller and the manufacturer to no avail.  

  • [deleted] replied

    Hello Anupa Panjabi, 

    Thank you for your purchase. 

    This is our only official support system and I see that you have opened only two tickets here, both opened today 

    1180423604.png


    Since this is out only official support system, could you please tell me where exactly have you tried contacting us and you didn't have answer? 

    Thank you!

    So, please ask here whichever questions/issues/concerns you have with Amelia and we will gladly help.


  • Anupa Panjabi replied

    I am not sure who one should contact when they have purchased Amelia.  I purchased it with Paddle, received it from TMS.  I had a few emails to Paddle who said they didn't not support the product after the sale and to look in to the TMS site.  

    I got one response with :

    Paddle acts as a reseller of this product so for this question, please allow me to refer you directly to the seller. We have forwarded your e-mail to the seller and their support team will be delighted to help you! They will follow up shortly.

    Just a quick note for the developer - Please assist Anupa with the issue described below.

    I hadn't heard back from anyone since.  It's not clear who supports the product and only after a bit of research again after giving up initially I have come across this support page.

    Basically - I purchased the software, installed it as a plug in, made the edits now how do I implement this to show on my website?? Are you able to support??


  • [deleted] replied

    Hello Anupa Panjabi, 

    Yes, TMS is the seller of Amelia and Paddle is our purchase provider. 

    Sorry that you waited for our reply, we haven't received this email from Paddle or somehow it was lost in the mail (spammed or similar).  


    You can read more about starting up with Amelia following this link, that is a quickstart guide for using Amelia on your website. After you create at least one employee, category and service in Amelia you need to place a shortcode for the view that you want - there are booking view, catalog view and search view on the page where you want to have Amelia. You can also find all the steps to do this in our documentation, with videos and screenshots provided. 

    These are all of the shortcodes that you can use on your pages for Amelia: 

    1. For Step-by-Step Booking Wizard view:
      1. [ameliabooking] if you want to show the basic Step-by-step Booking wizard,
      2. [ameliabooking category=1] if you want to show only the services from a category with ID 1,
      3. [ameliabooking service=1] if you want to show the booking form for the service with ID 1.
      4. [ameliabooking employee=1] if you want to show the booking form for the employee with ID 1,
      5. [ameliabooking location=1] if you want to show the booking form for the location with ID 1,
      6. [ameliabooking category=1 employee=1] if you want to show only the services from a category with ID 1 that are assigned to the employee with ID 1,
      7. [ameliabooking category=1 location=1] if you want to show only the services from a category with ID 1 that are provided on the location with ID 1,
    2. For the Service Catalog view:
      1. [ameliacatalog] if you want to show the basic Service Catalog view,
      2. [ameliacatalog category=1] if you want to show only the services from a category with ID 1,
      3. [ameliacatalog service=1] if you want to show this form for the service with ID 1,
      4. [ameliacatalog employee=1] if you want to show the services of one specific employee with ID 1,
      5. [ameliacatalog location=1] if you want to show the services of one specific location with ID 1,
      6. [ameliacatalog category=1 employee=1] if you want to show only the services from a category with ID 1 that are assigned to the employee with ID 1,
      7. [ameliacatalog category=1 location=1] if you want to show only the services from a category with ID 1 that are provided on the location with ID 1,
    3. For the Search view:
      1. [ameliasearch] if you want to show the basic search view,
      2. [ameliasearch today=1] if you want to show the search view with a preselected current date.
    4. For the Event booking:
      1. [ameliaevents] if you want to show list of all your events,
      2. [ameliaevents tag=”name”] if you want to show just the events that belongs to the same tag defined during the creation of events, where “name” will be replaced with the tag name,
      3. [ameliaevents event=1] if you want to show only the event with ID 1 without its recurring events,
      4. [ameliaevents event=1 recurring=1] if you want to show the event with ID 1 with all his recurring events.
    5. Amelia Front-end Customer Panel
      1. [ameliacustomerpanel] if you want to add Customer Panel to the page for Cutomers to access and manae their appointments and events.


    Feel free to ask any questions or concerns that you have!

  •   Anupa Panjabi replied privately
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  • Anupa Panjabi replied

    Hi - yes please could you help me with this.

    1.  I am only one employee at the moment - it's just me - can that be set where on the front end the client doesn't have to 'select' an employee?

    You can put a shortcode for a specific employee on the page ([ameliabooking employee=1]) or you can hide the employee drop-down on the front-end with custom CSS. If you need this custom code please ask so I can help you out. 

  • [deleted] replied

    Hello Anupa Panjabi, 

    Please add this script to the page where you have your Amelia shortcode 

    <style>#amelia-step-booking0 > div.am-select-service > form > div.el-form-item.am-select-employee-option{display:none}</style>

    like this: 

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    Let me know if this helped! 

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  • Anupa Panjabi replied

    Thank you.  I think I have it working now.  I will message if there's a problem.

  • [deleted] replied

    You are welcome, Anupa. 

    Glad to hear that. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.