Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
-
Use the support widget in the bottom right corner on our websites (Amelia and wpDataTables) — our latest AI-powered assistant is there 24/7 to help with basic and intermediate questions,
-
Browse our detailed documentation (Amelia, wpDataTables)
-
Explore helpful articles,
-
Or check out our YouTube channels for video guides!
Amelia YouTube Channel
wpDataTables YouTube Channel
Thank you for your understanding, and we wish you a wonderful holiday weekend!
I purchased this plug in in September and have tried on many occasions to get support on this from the seller and the manufacturer to no avail.
Hello Anupa Panjabi,
Thank you for your purchase.
This is our only official support system and I see that you have opened only two tickets here, both opened today
Since this is out only official support system, could you please tell me where exactly have you tried contacting us and you didn't have answer?
Thank you!
So, please ask here whichever questions/issues/concerns you have with Amelia and we will gladly help.
I am not sure who one should contact when they have purchased Amelia. I purchased it with Paddle, received it from TMS. I had a few emails to Paddle who said they didn't not support the product after the sale and to look in to the TMS site.
I got one response with :
Paddle acts as a reseller of this product so for this question, please allow me to refer you directly to the seller. We have forwarded your e-mail to the seller and their support team will be delighted to help you! They will follow up shortly.
Just a quick note for the developer - Please assist Anupa with the issue described below.
I hadn't heard back from anyone since. It's not clear who supports the product and only after a bit of research again after giving up initially I have come across this support page.
Basically - I purchased the software, installed it as a plug in, made the edits now how do I implement this to show on my website?? Are you able to support??
Hello Anupa Panjabi,
Yes, TMS is the seller of Amelia and Paddle is our purchase provider.
Sorry that you waited for our reply, we haven't received this email from Paddle or somehow it was lost in the mail (spammed or similar).
You can read more about starting up with Amelia following this link, that is a quickstart guide for using Amelia on your website. After you create at least one employee, category and service in Amelia you need to place a shortcode for the view that you want - there are booking view, catalog view and search view on the page where you want to have Amelia. You can also find all the steps to do this in our documentation, with videos and screenshots provided.
These are all of the shortcodes that you can use on your pages for Amelia:
Feel free to ask any questions or concerns that you have!
Hi - yes please could you help me with this.
1. I am only one employee at the moment - it's just me - can that be set where on the front end the client doesn't have to 'select' an employee?
You can put a shortcode for a specific employee on the page ([ameliabooking employee=1]) or you can hide the employee drop-down on the front-end with custom CSS. If you need this custom code please ask so I can help you out.
Hello Anupa Panjabi,
Please add this script to the page where you have your Amelia shortcode
like this:
Let me know if this helped!
Thank you. I think I have it working now. I will message if there's a problem.
You are welcome, Anupa.
Glad to hear that.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.