We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
My appointment times are overlapping. I am the only consultant so if someone schedules an appointment at 9:00 and another person schedules at 9:15 then I'm overbooked. Am I missing a setting?
Also, as I bring in other sales associates, how can I stop overbooking for them as well.
Here is a look at my calendar:
https://live1media.com/landing/book-a-call-rocket-rater/
Here is a look at what I'm trying to accomplish, just times that don't overlap:
https://live1media.com/landing/book-a-call
Thanks,
Dameon
Hello Dameon
Thank you for your purchase.
I guess what's confusing here is that you have all these time slots in a 60-minute window:
If someone was to book an appointment at 9AM, all time slots between 9 and 10 will disappear. With it configured like this, you're simply allowing your customers to choose any time slot in the 15-minute step defined in General Settings of Amelia:
If you want the time slots to appear as 09:00 - 10:00; 10:00 - 11:00; 11:00 - 12:00 and so on, simply enable "Use service duration for booking a time slot", and that's it.
Kind Regards,
Aleksandar Vuković
[email protected]
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