We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I am not happy with this product. The does not do what is expected or promised.
I st my working hours, bur time slot in the front calendar will not match them. I even turn off "show booking slots in client time zone" but it still will not work. An d time zone is really a big component to me, which I am not willing to compromise given where my clients are located. Please, issue my a refund asap.
Thank you,
Hello leoleukam,
Sorry for replying a bit late, we are not working on weekends.
Could you please check have you set your city timezone in your WordPress General Settings? Since this setting/timezone applies to Amelia as well and if it isn't set to your timezone there can be a mismatch between the front-end and the back-end time slots (and Google calendar if it is set to your timezone as well accordingly).
If you still want to request a refund, you need to login to http://store.tms-plugins.com/ with the credentials you received in the e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from your purchase you will see the "Request Refund" button (if you don't see it on the screen please scroll to the right).