As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hello,
I am not happy with this product. The does not do what is expected or promised.
I st my working hours, bur time slot in the front calendar will not match them. I even turn off "show booking slots in client time zone" but it still will not work. An d time zone is really a big component to me, which I am not willing to compromise given where my clients are located. Please, issue my a refund asap.
Thank you,
Hello leoleukam,
Sorry for replying a bit late, we are not working on weekends.
Could you please check have you set your city timezone in your WordPress General Settings? Since this setting/timezone applies to Amelia as well and if it isn't set to your timezone there can be a mismatch between the front-end and the back-end time slots (and Google calendar if it is set to your timezone as well accordingly).
If you still want to request a refund, you need to login to http://store.tms-plugins.com/ with the credentials you received in the e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from your purchase you will see the "Request Refund" button (if you don't see it on the screen please scroll to the right).