We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
The first time a client books an appointment, the platform collects all the details including the custom field "address". The second time, the platform does not save the returning user's address or allow them to input an address. The field is blocked out along with all the other fields. How can I remedy this? I need the information on the custom field to be either
1. Saved and included in every email notification.
OR
2. Open for mandatory input on subsequent bookings.
Hello Abisade Karunwi,
Thank you for your purchase.
The fields are filled in/blocked out in the booking process when you are trying to book while logged in to your WordPress. Is this the case when you tested the booking process? You can try the booking process while not logged in to WordPress or in an incognito page.
Please let me know if I somehow misunderstood your issue!
Hi Marija,
Thank you for your prompt response. I tested it with a client that was booking for a second time so I wasn't the one logged in to word press. It happens when the user is using the platform for the second time on their device. You can test it here at manebarbers.com and see what I am talking about.
Incognito helps but I can't expect everyone using the platform for the second time to use incognito browsing.
I wonder if its a cache memory issue. I appreciate that they don't have to fill the form all over again but the custom section I created is blocked out as well without any details inside it. I made the section mandatory because I need my users to give their addresses. I thought it would save it as well but it does not.
Hello Abisade Karunwi,
You are welcome.
I tried the booking process but after I booked, the second time I tried the same, I didn't have anything filled in, and I even booked again and didn't refresh the page clicked on Finish and try the booking again and again fields were not filled in.
Please look at the attachments. Also, please delete the appointments so they won't occupy your time slots. They are with names - Amelia test/similar.
Is it the case that this customer is logged in to the WordPress? This is the only way this could happen. In any other way this is not possible, these fields are only filled in from WordPress information (when users are logged in).