We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey
I updated from the last version and I noticed a display problem on my calendar.
it would display “70€ NAME OF SERVICE SURNAME CUSTOMER and here the result. As you can see too the mail is blending with the phone number.
Can you help me ?
Hi again Jrm57
I have forwarded the issue to our development team, and hopefully they'll be able to help you out with this. Just please leave the log-in credentials you previously posted active, so they can remote in and take a look, and I'll get back to you as soon as possible.
Kind Regards,
Aleksandar Vuković
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey, do you have some news about my problem ?
Thanks
Hi Jrm57
Sorry, not yet. Our developer is looking into this issue. I did ask about this about an hour ago, and received a negative response. As soon as I hear back from him I'll let you know.
Sorry for the delay.
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
Is it a solution since last time ?
Hi again Jrm57
Sorry for the delay.
We can't seem to find any resource about iCal pulling the data from Google Calendar in unicode. Our developers are still trying to resolve the issue, but please note that they are also working on some priority tasks at the moment, and that's why it's taking so long to get to the bottom of this.
I apologize to you, and hope that we will have a fix soon.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I’m not using iCal - it’s directly the data from Google Calendar. And since the start everything works perfectly till the last update.
ok I confirm the connexion from my side.
it send a email to this email recovery and I have to confirm is it a connection of me. So I click on yes it’s me
Thanks Jeremy, I managed to log in.
We are checking to see what's going on on your website. As for the description, you probably copied and pasted it, so it came out like this:
This is what's being pulled into Google Calendar as well:
I changed it, and removed the extra "n" characters, so it should work fine now:
We checked your database, and actually found an issue in wpkj_options table:
Here you can see that the unicode symbol is missing an escape character ( \ ).
I changed the currency from Dollar to Euro, and it was added after that, so I created a test booking on 21st February, at 15:00, and it finally came out looking normal:
Please test this out, and verify the issue has been resolved, and feel free to delete that appointment.
Unfortunately, we cannot change the display of previously created events in Google Calendar, so all those 70u20ac pricing will remain there, but new ones will look normal.
Kind Regards,
Aleksandar Vuković
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks It works !
No problem for the previous appointment ! I’ll change manually !
:D :D
You're welcome Jeremy
Sorry it took so long, we simply couldn't find a reason why this would happen, as we've never experienced an issue like it.
I'm glad it's all sorted out now.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
No problem ! I’m glad it’s ok right now. Thank you !