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  Public Ticket #2278239
Not getting plugin updates
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  • Terry McLuckie started the conversation

    I purchased the wpData Tables plugin and Powerful filters from your site. I've activated both to be able to get updates, but I'm not getting them. I want to purchase the new Details plugin, but can't because I don't have a new enough version.

  •  2,572
    Aleksandar replied

    Hello Terry

    Thank you for your purchase.

    I'm not sure I understand what the issue here is. If you purchased the plugin and the add-on, you need to download the installation files either from the confirmation e-mail you received after purchase, or from our store http://store.tms-plugins.com/

    You can log into our store with the credentials you received in your e-mail after purchase.

    On the other hand you say you activated both licenses, so that tells me you already installed the plugin and the add-on successfully. Latest version of wpDataTables is 2.8.1, and of Powerful Filters 1.0.5.

    If you're stuck on wpDataTables 2.7.2 or 2.7.1 you won't be able to auto-update the plugin because there's a bug in that version, so please update it manually by following these steps:

    IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!

    1. Download zip from our store

    2. Use FTP to open /your_wordpress_folder/wp-content/plugins

    3. Delete existing wpDataTables folder.

    4. Upload previously downloaded wpDataTables folder through FTP to plugins folder (unzip it)

    5. Go to WP-admin panel, open Plugins section.

    6. Deactivate wpDataTables, and then activate it again.

    7. Clear server and browser cache

    IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!


    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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