We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I purchased the wpData Tables plugin and Powerful filters from your site. I've activated both to be able to get updates, but I'm not getting them. I want to purchase the new Details plugin, but can't because I don't have a new enough version.
Hello Terry
Thank you for your purchase.
I'm not sure I understand what the issue here is. If you purchased the plugin and the add-on, you need to download the installation files either from the confirmation e-mail you received after purchase, or from our store http://store.tms-plugins.com/
You can log into our store with the credentials you received in your e-mail after purchase.
On the other hand you say you activated both licenses, so that tells me you already installed the plugin and the add-on successfully. Latest version of wpDataTables is 2.8.1, and of Powerful Filters 1.0.5.
If you're stuck on wpDataTables 2.7.2 or 2.7.1 you won't be able to auto-update the plugin because there's a bug in that version, so please update it manually by following these steps:
IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!
1. Download zip from our store
2. Use FTP to open /your_wordpress_folder/wp-content/plugins
3. Delete existing wpDataTables folder.
4. Upload previously downloaded wpDataTables folder through FTP to plugins folder (unzip it)
5. Go to WP-admin panel, open Plugins section.
6. Deactivate wpDataTables, and then activate it again.
7. Clear server and browser cache
IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables