We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I've entered in all of the information that Hostgator gave to me about my hosting, username and password. I get a message that msql cannot connect to database.
Is there a phone number to call?
Hello Eric
Thank you for your purchase.
If you're connecting to the database where WordPress resides, you don't need to add that database as a separate DB connection. It's already there.
If you need to connect to a separate DB, you need the host address, username, password, port and the database name to connect to it.
Unfortunately, we don't offer live support (phone call, Zoom, Skype, etc.), so support is only available through tickets.
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables