We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey, I just moved my url website. And when I created a new employee and I tried to chain my google calendar, I noticed in the google calendar setting of Amelia that the redirection URL was still the old url. But when I tried to chain with my google calendar the URL to connect was the new one. So I add it into my google APIS the new URL. So now it works. My question is how the other employee worked until now with the old URL ? is it something to do for the last year when I did’nt buy anymore the URL old ? And how change the URL which is display into the google calendar of Amelia ?
Thanks
URI de redirection
Hi Jeremy,
Thank you for your purchase.
If you are using some plugins to move the site and change the URL, in 99% the URLs are not changed , they are displaying the old URL from the old site.
What we do when we are moving sites is that we after the site is moved, we check everything in the database, search for the old URLs and change them manually to the new URLs.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Actually I ask to a professional to do this. So i don’t know...
When you said "what we do" is your team ? Is it something that you can help me ?
Hello Jeremy,
The Google redirect URI is saved In your database, in the wp_options table:
In your case it is possible to have different prefix but it will be ended it like your_prefix_options.
In this table you need to find option_name which is amelia_settings.
When you find that you have to edit that property and to find in JSON file string redirectURI and you probably find this :
It needs to have the escape characters " \ ", so don't remove those. Simply check if the URI is the same as in Amelia/Google Calendar Settings and your Google console. Please note that if you use https you will need to update it also in redirectURI option.
When you're finished with this please check if the URL is the same “Redirect URI” field and on "Create OAuth client ID" section in field Authorized redirect URL's.
Hope this helps!
Yes it works. But don’t you offer the capacity to modify directly into the wordpress panel ? Is something hard for the basic customer that I am :D
Hello Jeremy,
Glad to hear that the issue is gone!
This is not something that is like that for all users and for the Google redirect URI setting in general in Amelia. It is the case that sometimes this issue comes up for some users, mostly when there is a security involved so there is a mismatch in http/https and sometimes users don't press Enter (after typing the domain in the required field in 'Authorized redirect URIs') to add it before clicking on 'Save' in the Google Cloud Platform. So the field stays empty and causes the issue. This is why you need to go on in the database and change it manually.