We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey,
I can see that a new update is coming. But can’t update. This message appears : "Une nouvelle version pour Amelia est disponible. Afficher les détails de la version 2.4. La mise à jour automatique n’est pas disponible pour cette extension."
"a new version for Amelia is available. Display the details of the 2.4. Automatic update is not a available for this extension"
Can you help me ?
Hello Jrm57,
Could you please tell me have you activated your license in Amelia -> Settings -> Activation?
Salut Jerem,
Amelia ne peut pas se mettre à jour automatiquement tout seul.
Il faut suivre la procédure indiquée dans la FAQ : https://wpamelia.com/updating/
C'est facile à faire... ça prends 10 minutes même pas.
Bon courage,
Laurent
Hey Marija,
Yes I activated the license into the seetings.
Bonjour Laurent,
Il existe un auto-update qui fonctionnait pour moi jusqu’à là...
Hello Jeremy,
If you still have the same issue with updating and activating Amelia, please open a new private ticket for this issue and please provide us a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. Also we would need your FTP access to debug this.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.