We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there, I was wondering if there is an option anywhere to add a 2nd email field for a user to type their email twice to verify they've typed it correctly? If not, is this something that could be added in a future update? Thanks!
Hello Matthew,
Unfortunately, there isn't an option for this in Amelia (entering email twice), you can create a custom field for the customers to fill in their email again but it won't be connected to the actual email field (it won't be able to check if the inputs for these two fields are the same).
I will add your request to our feature requests list so we can consider implementing this in the future.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,
Hi Marija, thank you for the reply. Hopefully that feature can be added soon!
You are welcome, Matthew.
We do have a lot of feature requests in our list and most requested ones are in the top of our list which are implemented first. If this feature becomes requested more often by our users it will definitely be implemented in the future.