Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
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Thank you for your understanding, and we wish you a wonderful holiday weekend!
hello,
I just cloned my site to test a few things.
Very bad surprise, it is empty of all the content of amelia.
Yet in phpmyadmin, there is everything. I made a diff of the 2 mysqldump and everything is ok.
I can give you private access
You can also offer me other solutions.
Thank you.
Hello Laurent.
There may be an issue with the foreign keys in the database. Since you cloned the website, the constraints probably kept the old website's database prefix, and that's why it's not pulling anything.
I'll gladly take a look, but I'll need you to provide me with database access as well.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again Laurent.
Thanks for the credentials.
I logged in, but everything seems to be in order, both in the database, and on your website (see attachments).
Is the issue resolved?
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi again Laurent
I'm posting my previous response publically, so you can see it.
Thanks for the updated role. However, I still cannot replicate the issue you're facing. Please take a look at the attached video.
There may be something blocking your IP address, because both websites show exactly the same data I see in the database.
Can you right-click/inspect element, and see the network tab - does it display any errors? I am logging in with the credentials you provided, and I'm able to see everything. I can see from your screen recordings that you're not able to, but that can be some leftover cache, or like mentioned before - some permission issue imposed by the server or a security plugin.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables