We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey, How can I save my translation that I saved into the plugin "locotranslate". At every update of Amelia, everything lost. Thank you
Hello Jrm57,
If you made some changes to one of the already existing translations in Amelia, we can't add your translation to a new release, unfortunately. But if you created a translation for a new language, you can send it to us and we can add it to Amelia and you won't need to add it manually after each new update.
So, there is no way to save my translation. Every time I should start again ?
You add a way to translate some labels ? Is it not a way to enlarge this settings ?
Hello Jrm57,
Yes, as I previously said, if you modified it you need to add it after each new update of Amelia.
We don't have a plan to add new labels in the settings, for now. But I can add your feature request to our list so we can consider implementing it in the future.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,
Mr. Jrm57,
I faced the same problem too and I found a solution for it. I translated the files using "POEDIT". Place the .po & .mo file in this directory "\wp-content\languages\plugins" and delete the files inside the plugin directory "\wp-content\plugins\ameliabooking\languages" you do that through File Manager.
After that hopefully it will be translated and you wont have to update the translation files after every update.
Also, Always backup your site before doing any of this, just in case.
Hope this helped!
Hey Alhanouf, it was my previous method but everything was delete after the next update. You did it and already have updated it ? And everything stay ?