We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2265393
Multiple Location
Closed

Comments

  •  1
    Honey Goyal started the conversation
    January 8, 2020 at 9:13pm

    Hi Support,

    Can you please help me, how do i select the multiple locations in Employee Add Screen (http://prntscr.com/ql0kiv) . I want to add the multiple locations for staff members.

  • [deleted] replied
    January 9, 2020 at 2:02pm

    Hello Honey Goyal, 

    Thank you for your purchase. 

    On that first screen for the employee you can only choose one, default, location. But when you go to the Work Hours tab you can assign different locations to different work time periods. Please look at the attachment. Unfortunately, there isn't a possibility to assign multiple locations to one employee at the same time.

    If you have any further questions or concerns feel free to ask,

  •  1
    Honey Goyal replied
    January 9, 2020 at 2:25pm

    Hi Marija.

    Thanks for your response.

    I have found one issue, customers not able to book the time slots if time not assigned to Staff. Can you please suggest me how do i open the system without any time limits. In other words i want to remove the Away from Staff Profile.

    Thanks.

  • [deleted] replied
    January 9, 2020 at 4:13pm

    Hello Honey Goyal, 

    You are welcome. 

    The time slots depend on the work hours of the employees. So, you need to set the work hours of the employees to be from 00:00 to 24:00 for each day in the week and you will have time slots available always. 

  •  1
    Honey Goyal replied
    January 9, 2020 at 9:38pm

    Hi Marija,

    Is there have any way I can disable the Away mode only for frontend. Its not matching with my requirements, Kindly suggest me regarding this.

    Thanks.

  • [deleted] replied
    January 10, 2020 at 10:05am

    Hello Honey Goyal, 

    Could you please send me a screenshot of which part exactly do you mean for the front-end? Since that 'Away' string for the employees is only available on the back-end, I am not sure on which part exactly do you mean. 

    Thanks!