We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey,
I told you this few times before. But when my customer take an appointment on mobile suddenly the paye scroll at the bottom. I know your team work on it. But I noticed this few months ago. Have you an idea when you could resolve it please ? Thank you
Hello Jrm57
Thank you for reaching out to us about the issue again.
At the moment, we can only provide a workaround:
Please access your current theme's footer.php file, and add this right below ?>
So it looks like this:
It should be loading on all pages after that, as long as you keep using the theme in which you applied the script. If you change the theme, you'll have to add it to the footer.php file of that other theme, and also when the theme updates, it will have to be repeated.
Our team is working on resolving the issue, but it turns out to be tougher than originally thought.
Sorry for the delay.
Kind Regards,
Aleksandar Vuković
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ok thank you.
And how can I find this file and how modify it ? And if I update the theme this is something i had to repeat ?
Ok I googled how do it. It works but just one thing no.
When I take an appointment if I click on "before" the page jump to the footer again. But If not it’s ok. Do you have something for that ?
Hi again Jrm57.
That code should work for all page jumps. Can you please share the page where this happens with me, so I can take a look?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Sure
here https://pleine-confiance.fr/rendez-vous-jeremy/
when you take an appointment until the moment when you type your name if you go “back” the page jump
Hi again Jrm57.
I see what you mean. When you get to the final page, there is a lot more content than on previous screens, so the page simply stays in the same spot. Because the previous page was shorter, it looks like it's jumping down.
I don't have any css I could share with you to make the page stay with the header of the element, unfortunately.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ok thank you.
Maybe a suggestion for a next update to auto scroll to the top of the form ?
Have a good day
Sure, Jrm57.
Thanks for the suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list and look into some possible solutions on plugin side in the future.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables