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Hi
I am using WP DATA TABLE on our website terrains.Fr since last year. WOrking fine. We are currently working on the new version of the wesbite, preprod.terrains.fr and we cannot use wp data table. We cannot access any tab in the menu. Every thing is white. We have the last version of the plugin, we have tried without any plugin or theme and we still have the problem. Server configuration is the exact same as the one we have on the wroking website...
Here are some logs error related to wpdatatables:
[Tue Jan 07 09:30:40.036819 2020] [fcgid:warn] [pid 7320] [client 90.127.222.190:36604] mod_fcgid: stderr: PHP Warning: require_once(/var/www/vhosts/terrains.fr/preprod.terrains.fr/wp-content/plugins/wpdatatables/source/GutenbergBlock.php): failed to open stream: No such file or directory in /var/www/vhosts/terrains.fr/preprod.terrains.fr/wp-content/plugins/wpdatatables/wpdatatables.php on line 79, referer: https://preprod.terrains.fr/wp-admin/admin.php?page=wpdatatables-settings [Tue Jan 07 09:48:58.829068 2020] [fcgid:warn] [pid 8496] [client 90.127.222.190:40733] mod_fcgid: stderr: PHP Fatal error: require_once(): Failed opening required '/var/www/vhosts/terrains.fr/preprod.terrains.fr/wp-content/plugins/wpdatatables//config/config.inc.php' (include_path='.:/opt/plesk/php/7.3/share/pear') in /var/www/vhosts/terrains.fr/preprod.terrains.fr/wp-content/plugins/wpdatatables/wpdatatables.php on line 36, referer: https://preprod.terrains.fr/wp-admin/plugins.php?plugin=wpdatatables%2Fwpdatatables.php
Hello immolib
Thank you for being our long-term customer.
The error log tells me that some files are missing from the installation:
No such file or directory in /var/www/vhosts/terrains.fr/preprod.terrains.fr/wp-content/plugins/wpdatatables/wpdatatables.php
Can you please try deleting the plugin, and installing it again?
If that fails to resolve the issue, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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