We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I'm getting this error while uploading the file.
To upload a file, select "Create a table by importing data from data source." I choose.
The size of my file is 10 mb.
I have already installed the plugin for the demo at "http://elluga.net/terordata".
The same error occurred there.
What should I do?
Hello Zekeriya Pehlivan.
Thank you for your purchase.
I'm sorry to disappoint you, but you would need a strong server, and a big memory assigned to your website to be able to upload this file.
In general, you have around 4.600 rows, and 270 columns. That's around 1.250.000 cells, and simply too much for an Excel file to be used for table creation.
The Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, Internet connection or plug ins but instead is a problem with the website's server. In this specific case, it probably times out before the whole file is uploaded. That is, the time it takes for wpDataTables to generate a table from this data is too long, and it breaks.
My advice would be to import that table in your database, and then use SQL query to create a table from that database table.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Also, I noticed that you have a lot of Excel formulas, which unfortunately cannot work with wpDataTables.
You would need to use our Formula Columns to recreate the formulas you used in the Excel file.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you Aleksandar. Problem is solved.
I only have another problem.
SSL was installed in my domain. But jquery gives error in WPdatatables extension. Therefore, table duplication and other functions do not work. The error is as follows;
Uncaught Error: no such method 'hide' for tooltip widget instance
at Function.error (jquery.js: 2)
at HTMLAnchorElement. <anonymous> (widget.min.js: 11)
at Function.each (jquery.js: 2)
at a.fn.init.each (jquery.js: 2)
at a.fn.init.h.fn. <computed> [as tooltip] (widget.min.js: 11)
at HTMLAnchorElement. <anonymous> (common.js? ver = 2.8.1: 21)
at HTMLAnchorElement.dispatch (jquery.js: 3)
at HTMLAnchorElement.r.handle (jquery.js: 3)
You can see the screenshot attached.
Have you had any experience with this?
If you want, I can present my site admin page information to you.
Thank you for your interest.
Hello Zekeriya
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for wpDataTables, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables