Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #2257637
Can't open shortcode builder
Closed

Comments

  • 100% Leiden started the conversation
    January 3, 2020 at 9:32am

    Whenever i click on the shortcode builder nothing happens and I get the following error in the console: Uncaught ReferenceError: wpAmeliaLiteVersion is not defined. See screenshot.

    The other errors about the gutenberg blocks are already there when the page loads.

  • 100% Leiden replied
    January 3, 2020 at 9:49am

    Hi,


    The solution was deleting my cache. Seems that after installing the premium plugin I still got some cache in my browser from the lite version.

  • [deleted] replied
    January 3, 2020 at 11:49am

    Hello 100% Leiden,

    Thank you for your purchase!

    Great, glad to hear the issue is gone.

    The Lite version need to be deactivated and deleted from WP and then the full version of Amelia to be installed/activated. Yes, deleting cache afterwards should be done as well. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help,