We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
We would like to set up couple/duo massages. The Amelia services do not allow to select 2 masseurs. If the customer books a duo massage, the 2nd masseur remains available for another massage ... this messes up completely the planning. How can we solve this problem?
Thank you.
Hello Bertrand,
Apologies for replying late, we had two non-working days due to the holidays.
Unfortunately, this can't be achieved in Amelia with its current built-in features. Two employees can't be connected to one appointment.
The only work-around for this use case would be if you connect these two employees that work together on the same appointments to the same Google calendar so when one of them is booked the time slot for the other one will become unavailable because of the created event in Google calendar. But, in this case the appointments made for one employee will always block that time slot for the other employee. So, this would be useful if they always work together on the appointments. You can read more about Google sync following this link.
If you have any further questions or concerns feel free to ask,