We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
Theres a bug on how the tables calculate ∑, Avg, Min, Max if there's an empty/blank entry.
Scenario on your gravity sandbox
https://sandbox.gravity.wpdatatables.com/?gf_page=preview&id=7
On the Gaming Form, if I select “male” and skip the “age”(leave it blank) and select the “device” and submit, when I go to the table and filter by “male” it does not show the correct ∑, Avg, Min or Max values(see attachment-filter by male.jpg).
The above scenario doesn’t work correctly whether Server-side processing is on or off. It only filters and calculates correctly when Server-side processing is turned off and there are no blank entries on the “age” field/column(see attachment filter by Female.jpg).
Hello thaps
Thanks for pointing that out to us. We checked it, and can confirm there's a bug there. It works on loading, but not when you apply filters to it.
We'll investigate the issue, and I'll get back to you as soon as possible.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi again thaps.
I sincerely apologize for the late response.
We weren't able to find and fix the issue on 31st, and we still have some non-working days in our country. We are going to work on the issue as soon as possible, and I'll let you know as soon as I have some info about it.
Sorry for the delay, and thank you for your patience.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again thaps.
I spoke with one of our developers, and they said that they are working on the issue. It should be implemented in one of our updates in the near future, but there's no exact date.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
Thanks for the responses really appreciate it, we'll wait for the updates from your team.
Best regards
Thapelo
You're welcome, Thapelo.
I hope it will be fixed soon.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables