We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2253019
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Comments

  •  1
    Roy started the conversation
    December 27, 2019 at 7:53pm

    Hi there!

    I'm not sure what do to, but the wordpress site is not showing any autoupdates for Amelia even though it is registered.

    It is currently on version 2.0.1 and I thought it was much past this version now. 


    Any help is appreciated!


    Thanks!

    Roy

  •  2,576
    Aleksandar replied
    December 30, 2020 at 8:15am

    Hello Roy.

    I see you purchased the plugin from our website, so please tell me have you activated your purchase code in Amelia Settings/Activation?

    If so, and you're still not seeing the update, can you please update it manually? We've been having some issues with the auto-update for that version, but it has been fixed after that.

    You can log into our store with the credentials you received when you purchased the plugin, go to Purchases/Amelia and download the latest version from there (2.3.2 - the "Download" button always downloads the latest update). Then, go to Plugins, deactivate/delete Amelia, and after that click on "Add New"/"Upload" and upload the previously downloaded ameliabooking.zip to install the plugin.

    It won't delete any of the data you already have saved, so no need to worry about that. We will release a new version in early January, so we'll see if the auto-update works then.

    Sorry for the inconvenience.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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