Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #2250290
Refund Request
Closed

Comments

  • David N started the conversation
    December 23, 2019 at 5:18am

    I would like to be refunded for this transaction. Way too convoluted for our purposes. No reply on our support ticket. Can't get a "group" reservation to reflect the minimum number set at 6. 

    I am posting this on 12/22/2019. The original purchase was made on 12/15. You state having a 15 day refund policy. I have submitted a previous support ticket and refund request with no reply. 

  •  2,576
    Aleksandar replied
    December 23, 2019 at 1:21pm

    Hello David.

    Sorry to hear you don't want to use the plugin after purchase.

    However, I don't see any previous tickets from you - it looks llike this is your first ticket:

    5134342114.png

    Can you please share the link to the other ticket with me, so I can take a look?

    As for getting a group reservation to reflect the minimum number? - Can you please explain what you mean exactly by that? Do you mean a group appointment where no less than 6 people can schedule an appointment at a time, or every customer can book one spot, but the appointment will not be held until the minimum of 6 people scheduled?

    To request a refund, you need to log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from purchase you will see the "Request Refund" button.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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