We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2250290
Refund Request
Closed

Comments

  • David N started the conversation
    December 23, 2019 at 5:18am

    I would like to be refunded for this transaction. Way too convoluted for our purposes. No reply on our support ticket. Can't get a "group" reservation to reflect the minimum number set at 6. 

    I am posting this on 12/22/2019. The original purchase was made on 12/15. You state having a 15 day refund policy. I have submitted a previous support ticket and refund request with no reply. 

  •  2,576
    Aleksandar replied
    December 23, 2019 at 1:21pm

    Hello David.

    Sorry to hear you don't want to use the plugin after purchase.

    However, I don't see any previous tickets from you - it looks llike this is your first ticket:

    5134342114.png

    Can you please share the link to the other ticket with me, so I can take a look?

    As for getting a group reservation to reflect the minimum number? - Can you please explain what you mean exactly by that? Do you mean a group appointment where no less than 6 people can schedule an appointment at a time, or every customer can book one spot, but the appointment will not be held until the minimum of 6 people scheduled?

    To request a refund, you need to log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from purchase you will see the "Request Refund" button.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

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