Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
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Use the support widget in the bottom right corner on our websites (Amelia and wpDataTables) — our latest AI-powered assistant is there 24/7 to help with basic and intermediate questions,
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Browse our detailed documentation (Amelia, wpDataTables)
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Explore helpful articles,
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Or check out our YouTube channels for video guides!
Amelia YouTube Channel
wpDataTables YouTube Channel
Thank you for your understanding, and we wish you a wonderful holiday weekend!
I'm having a big issue with the payment system. I have chosen Stripe as the payment gateway in Amelia booking settings but the payment doesn't happen. The booking happens without the Stripe payment happening. After the checkout process, the Stripe payment gateway doesn't appear and the booking is confirmed without payment. This is a big issue as I don't want any booking to happen without the payment being done.
Please see the link of Booking form below:-
https://lumenskinclinic.co.uk/book-online/
Regards,
Sachit Shori
Hello Sachit.
Thank you for your purchase.
When I check your booking form, I see customers can choose whether they are going to pay on site, or via card:
If I select a card, and try to proceed without entering card details, it won't allow me to do that, and the card icon will turn red:
If you don't want your customers to have an option to pay on site, you need to disable that in Payment settings in Amelia, or if you want to enable this only for some services, you will need to access each service individually, and go to "settings", and there you will be able to apply which payment methods will be used for each service.
Kind Regards,
Aleksandar Vuković
[email protected]
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