We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I'm having a big issue with the payment system. I have chosen Stripe as the payment gateway in Amelia booking settings but the payment doesn't happen. The booking happens without the Stripe payment happening. After the checkout process, the Stripe payment gateway doesn't appear and the booking is confirmed without payment. This is a big issue as I don't want any booking to happen without the payment being done.
Please see the link of Booking form below:-
https://lumenskinclinic.co.uk/book-online/
Regards,
Sachit Shori
Hello Sachit.
Thank you for your purchase.
When I check your booking form, I see customers can choose whether they are going to pay on site, or via card:
If I select a card, and try to proceed without entering card details, it won't allow me to do that, and the card icon will turn red:
If you don't want your customers to have an option to pay on site, you need to disable that in Payment settings in Amelia, or if you want to enable this only for some services, you will need to access each service individually, and go to "settings", and there you will be able to apply which payment methods will be used for each service.
Kind Regards,
Aleksandar Vuković
[email protected]
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