As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Site is promoting that there is an update and that auto-update is not available, but provides no further information on how to DL the update. The web site doesn't appear to have it available after login. How do I get the updated version to apply?
Hello John
Sorry for the inconvenience.
Have you added the purchase code in wpDataTables settings/Activation? If so, the plugin should offer an update in the Plugins section.
Anyway, you should log into our store http://store.tms-plugins.com/ with the credentials you received after purchase, and when you go to Purchases, you will be able to download the latest version of wpDataTables.
Detailed instructions about installation can be found in the attached article, and in our documentation:
https://wpdatatables.com/documentation/general/installation/
https://wpdatatables.com/documentation/general/updating-wpdatatables/
Installation
If you enable "Prevent deleting tables from database" in main settings of wpDataTables, you will be able to deactivate/delete the current version, and upload the previously downloaded one.
Please let me know if you have any further questions.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you, that was the information I needed. I updated successfully.
You're welcome, John
Glad I could be of service.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables