We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Site is promoting that there is an update and that auto-update is not available, but provides no further information on how to DL the update. The web site doesn't appear to have it available after login. How do I get the updated version to apply?
Hello John
Sorry for the inconvenience.
Have you added the purchase code in wpDataTables settings/Activation? If so, the plugin should offer an update in the Plugins section.
Anyway, you should log into our store http://store.tms-plugins.com/ with the credentials you received after purchase, and when you go to Purchases, you will be able to download the latest version of wpDataTables.
Detailed instructions about installation can be found in the attached article, and in our documentation:
https://wpdatatables.com/documentation/general/installation/
https://wpdatatables.com/documentation/general/updating-wpdatatables/
Installation
If you enable "Prevent deleting tables from database" in main settings of wpDataTables, you will be able to deactivate/delete the current version, and upload the previously downloaded one.
Please let me know if you have any further questions.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you, that was the information I needed. I updated successfully.
You're welcome, John
Glad I could be of service.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables