We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
1. Any chance we can generate a coupon for a single customer /service? I mean, in order to have a voucher (people could buy a service to offer someone else) instead of a discount coupon.
2. Probably a bug:
If we filter products by category ([ameliabooking category=1]), the coupon is not available as a payment option.
Using the categories catalog ([ameliacatalog]), the coupon option appears.
Thank you and best regards,
Rui Duarte
Hello Rui,
1. When you create a coupon you choose services/events that this coupon can be applied to. So, you can choose one service here without any issues. You would need to send the coupons directly to customers (the name of the coupon) that they can use while booking that service and they will have deduction/discount for that service.
2. It works properly on our test site if we put a shortcode for a specific category, the coupon option is shown. Could you please tell me is the coupon option shown when you put only the [ameliabooking] shortcode? Maybe in that category that you chosen (ID 1) you don't have a service that have a coupon (when you create coupons you choose for which services/events these coupons can be applied to).