We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2243731
Pro version not working
Closed

Comments

  • MRS HILARIA ASUMU started the conversation
    December 14, 2019 at 10:11pm

    I bought the Pro version of Amelia from AppSumo and when I went to add details of the buffer times, it came up with a message to upgrade and I couldn't make any changes otherwise. I've gone into my account on AppSumo to see if it is a partial sale but it's a full account I bought so why can't I input the details?

  • [deleted] replied
    December 16, 2019 at 10:45am

    Hi there,

    Looks like you have lite version and you didn't upgrade properly.

    Please follow the instructions: https://wpamelia.com/lite-upgrade/

    Since you have lifetime license, you can contact support with your purchase code in Amelia category, since this is a pre-purchase category for those who have pre-purchase questions.

    Have a great day!


  • MRS HILARIA ASUMU replied
    December 16, 2019 at 2:32pm

    I tried to use the code again but it said the code had already been used. I couldn't use it again! I will contact support to see if they can help because I really do need it now


  • [deleted] replied
    December 16, 2019 at 3:14pm

    Hi,

    It might be that you already use it on maximum number of domains, you need to deactivate it on the domain you don't want to use it anymore and to activate it on the other one.