As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I bought the Pro version of Amelia from AppSumo and when I went to add details of the buffer times, it came up with a message to upgrade and I couldn't make any changes otherwise. I've gone into my account on AppSumo to see if it is a partial sale but it's a full account I bought so why can't I input the details?
Hi there,
Looks like you have lite version and you didn't upgrade properly.
Please follow the instructions: https://wpamelia.com/lite-upgrade/
Since you have lifetime license, you can contact support with your purchase code in Amelia category, since this is a pre-purchase category for those who have pre-purchase questions.
Have a great day!
I tried to use the code again but it said the code had already been used. I couldn't use it again! I will contact support to see if they can help because I really do need it now
Hi,
It might be that you already use it on maximum number of domains, you need to deactivate it on the domain you don't want to use it anymore and to activate it on the other one.