We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Everything is working great except that when I want to add an entry or edit an entry I get an error that tells me that "Editing files is not supported at the moment" I would really like to have this functionality. Is there a reason that this is not available? I understand that the form is being hosted in the pop up and I don't see any reason why I couldn't edit the image.
Hello again Derek.
I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.
If you try to edit the row where you have an attachment, it would lose the attachment. Doesn't matter if you change the file or not - if you simply click on "edit", and then on "Save", it will still lose the image.
Our developers have been trying to solve the issue, but they haven't been able to.
Sorry for the inconvenience.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ok, yea that is interesting and really frustrating. Do you know if this issue is still trying to be solved? If it is do you think it will be fixed soon? It sounds like it might be a gravity forms issue. I am just curious to know. I think I have a way around the issues but I really don't want to leave the workaround as a long term solution.
Hi again Derek.
There are some limitations coming from Gravity's side, like this one, and filtering, search and sorting when it comes to server-side tables. We're trying to work with Gravity's team to resolve all this, but up until now we weren't able to get some quality time with their developers to be able to resolve the issue.
We're trying to resolve it, but I don't believe a fix will be implemented any time soon, unfortunately.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables