We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I am interested to buy Amelia but I have a few question:
1) If i terminate the subscription, will I still be able to use the plugin on my website? Will everything work like normal (other than support and auto updates)? What if the subscription is canceled during the refund period?
2) Is the Amelia plugin 100% GPL? If not, which part is not GPL?
3) I have seen your plugin been sold in website like wpstarterpack.com. Can the Amelia plugin provided in that website be used legally?
4) For Basic subscription plan, it is mentioned that I can only use it in 1 website. Once I subscribe to this plan, can I legally use the plugin installer file on other website/domains but without support and updates?
Hope to hear from you soon.
Thank you
Hi John,
Thank you for your interest in our plugin.
1) If you cancel subscription you will still be able to entirely use the plugin just without our updates and support. Same will be applied if you cancel the subscription during the refund period, just during the refund period you have option Request Refund on your profile.
2) You can buy and use our plugin on your sites and also on your clients sites but you cannot resell the license and if you use the plugin for various clients you need to be the only person that contacts our support.
3) Unfortunately no, that website is not legal and if you purchase our plugin there you will not have access to our support.
4) Basic subscription covers the use of our plugin on one domain and multiple subdomains, using our plugin with basic subscription on multiple domains is not legal.
Best regards.