We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear support,
I have purchased amelia and i have succesfully used it in the past.
but since we migrated to a new server it broke down.
Amelia is stuck on that we have to purchase it again.
we cant enter the product key.
hopefully you can help us.
with high regards,
Ruud Karsten
Hello Ruud
Thank you for your purchase, and sorry for the inconvenience.
Could you please describe the problem in more detail? If you're simply getting a message saying the license key is invalid, it probably got saved in our database with your previous domain. Unfortunately, our management is out for the week, and we'll be able to deactivate the license remotely on Monday.
Please note, though, that you can still use the plugin to its full potential, you just wouldn't be able to activate it. Whatever the issue is, we'll see that it's sorted out, don't worry, you don't have to buy anything else.
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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