We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I have tried setting up the email notification to send out automation email upon client booking and other action.
I have setup with the SMTP gmail method as described in the support document, which I did receive an email from Google saying that my email was being login from India and I have already allowed the "less secured app" as mentioned.
However, I failed to receive any email. Even when I try sending a test email, it failed as well. Kindly look into this asap.
Hope to hear from you guys soon!
Best,
Justin W.
Hello Justin.
Thank you for your purchase.
Amelia has pretty simple configuration, just like Outlook or Thunderbird, so you just enter the SMTP details, and that's it. What's happening here is probably imposed by your hosting provider. For some reason, a lot of hosting providers intentionally block gmail, yahoo, and other SMTPs because they have their own.
Can you please reach out to your hosting provider and ask them if this is the case?
In the mean-time, please access Notification settings in Amelia, and change from SMTP to WP Mail. It should work after that.
Please let me know.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
Thanks for the respond. I think this might be the case since i resolved this after using "SiteGround" (which is my server hosting) own SMTP credentials. Will check with them regarding to this. Thanks a lot.
Best,
Justin W.
You're welcome, Justin.
Glad I could be of assistance.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks Aleksandar, I have another open ticket in fact. Can you help me on that too? thanks a lot.
Hi again Justin.
I see you're already speaking with Marija on that other ticket, so I can only see if there's anything I can do to help her out when she gets in.
Also, you provided some additional info, along with log-in credentials, so we'll be taking a look at that too.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
Thanks for your respond. Kindly assist me on this since it's quite urgently for me. Thanks!
Sincerely,
Justin W.
Hi again Justin.
We'll get back to you on the other ticket soon. I can't just take over another agent's ticket, and Marija is currently looking into it.
Thank you for your patience and understanding.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables