Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
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Use the support widget in the bottom right corner on our websites (Amelia and wpDataTables) — our latest AI-powered assistant is there 24/7 to help with basic and intermediate questions,
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Browse our detailed documentation (Amelia, wpDataTables)
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Explore helpful articles,
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Or check out our YouTube channels for video guides!
Amelia YouTube Channel
wpDataTables YouTube Channel
Thank you for your understanding, and we wish you a wonderful holiday weekend!
Hello I just purchased amelio from wpamelio but i have not received the confirmation email with the licence. I wanted to raise a ticket and have been unable to.
Email used [email protected]
Please advise
Hi,
Do you have login to our store? Here's the link: https://store.tms-plugins.com/login
When you login there you will see your plugin, there you can download the plugin and see your purchase code.
No I do not other wise I would have used it. This is incredibly frustrating. The just tried to recover the password to login which never came through. I have checked my email account and have been receiving emails all day like this notification of reply.
My user email is [email protected]
I have just wasted 24hrs trying to raise a support ticket which I am still unable to do.
Hi,
I have just checked in our system, and therećs several emails that system tried to send to you and all of it failed, you might need to approve email address:
[email protected]
in your email client, or there's some other problem with your email but all the emails bounced including the one for reseting password.
Here's your purchase code: B671B-68533-C334B-EC40B-C44AE
You can use it to activate the plugin and to open the ticket. In he mean time I will reset your password and send you new credentials here.
Sorry for the inconvenience.
Hi,
You can now login to the store with the following credentials:
username: [email protected]
password: QOU6fg3PgkzI
Hello I purchased Amelia twice on the 7th December and 11th December as i thought the first purchase did not go through as I never received any emails. How do I get a refund ?
Hi,
On the right side of the license that you want to request the refund for you have a red refund button, by clicking on it you can request refund and within several days you will get it.
I do not have the licence number for the first purchase to obtain a refund for.
I only have one licence - QOU6fg3PgkzI which I have used to active Amelia (if I try and get a refund on this it will stop Amelia on my website. What is the other licence number so that I can get a refund on this. I never received the email for this purchase with any activation licence.
Please deactivate plugin form your website, go to our store, request the refund and activate your your plugin on your website with the purchase code I have marked in red, see the screenshot: https://share.getcloudapp.com/9ZuNExJL
Your credentials are:
https://store.tms-plugins.com/login
username: [email protected]
password: QOU6fg3PgkzI