We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello I just purchased amelio from wpamelio but i have not received the confirmation email with the licence. I wanted to raise a ticket and have been unable to.
Email used [email protected]
Please advise
Hi,
Do you have login to our store? Here's the link: https://store.tms-plugins.com/login
When you login there you will see your plugin, there you can download the plugin and see your purchase code.
No I do not other wise I would have used it. This is incredibly frustrating. The just tried to recover the password to login which never came through. I have checked my email account and have been receiving emails all day like this notification of reply.
My user email is [email protected]
I have just wasted 24hrs trying to raise a support ticket which I am still unable to do.
Hi,
I have just checked in our system, and therećs several emails that system tried to send to you and all of it failed, you might need to approve email address:
[email protected]
in your email client, or there's some other problem with your email but all the emails bounced including the one for reseting password.
Here's your purchase code: B671B-68533-C334B-EC40B-C44AE
You can use it to activate the plugin and to open the ticket. In he mean time I will reset your password and send you new credentials here.
Sorry for the inconvenience.
Hi,
You can now login to the store with the following credentials:
username: [email protected]
password: QOU6fg3PgkzI
Hello I purchased Amelia twice on the 7th December and 11th December as i thought the first purchase did not go through as I never received any emails. How do I get a refund ?
Hi,
On the right side of the license that you want to request the refund for you have a red refund button, by clicking on it you can request refund and within several days you will get it.
I do not have the licence number for the first purchase to obtain a refund for.
I only have one licence - QOU6fg3PgkzI which I have used to active Amelia (if I try and get a refund on this it will stop Amelia on my website. What is the other licence number so that I can get a refund on this. I never received the email for this purchase with any activation licence.
Please deactivate plugin form your website, go to our store, request the refund and activate your your plugin on your website with the purchase code I have marked in red, see the screenshot: https://share.getcloudapp.com/9ZuNExJL
Your credentials are:
https://store.tms-plugins.com/login
username: [email protected]
password: QOU6fg3PgkzI