We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2240712
Multi byte characters (Japanese) cannot be displayed correctly in custom fields
Closed

Comments

  • masa77 started the conversation
    December 11, 2019 at 3:57pm

    Hello Ameria support team

    I am in the final test of using Ameria in Japanese, but there are almost no problems.

    However, multi-byte characters (Japanese) in custom fields
    If used, it will not be displayed properly on the Appointment details screen or edit screen. (UTF character code is output as is)
    Similarly, if you use Placeholder in Email notification, it will not be displayed normally.

    As for custom field labels, Japanese is normal, so I feel that it is not a big problem, but I don't know the solution. Please fix this issue.
    So attach an incomplete but screen capture.

    Thank you.

  • [deleted] replied
    December 11, 2019 at 4:52pm

    Hello masa77, 

    We will test this out and I will forward this to the development team so they can check it out and see if and how this can be fixed. 

    I will get back to you as soon as we have some answer or a fix for this. 

    Sorry for any inconvenience this have caused. 

  • masa77 replied
    December 23, 2019 at 1:31am

    Hello Marija,

    How is the progress of this issue?

    I would be grateful if you could let me know just the schedule.

    Thank you.

  • [deleted] replied
    December 23, 2019 at 4:01pm

    Hello masa77, 

    The development team told me they will check this out in the next couple of days.

    Apologies for the waiting, but we are preparing an update with some new features and had some minor issues to fix as well.