We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
I believe some settings of Amelia should be available to Amelia Manager role. At least the "Working Hours & Days Off" option.
Thank you and best regards,
Rui
Hello Rui,
The user that have an Amelia Manager role can edit the employees' work hours and days off. And in Amelia these are the work hours that are shown on the front-end because the services are assigned to the employees. The employees' work hours are shown as available time slots for booking the services. The Amelia Manager can't access the Working Hours & Days Off in Settings, that is true, but this can be all managed through the work hours of the employees since these are the available time slots on the front-end.
Hope this helps!
If you have any further questions or concerns feel free to ask,
Hello Marija,
I know that, but you must agree that it's much easier to add holidays or other special days when the location is closed than to add holidays to each employee. That's why this option should be made available to Amelia Managers and not only to Administrators of the website.
Thank you.
Best regards,
Rui
Hello Rui,
I see. Thank you for the suggestion, that would be probably useful for some users. I will forward your suggestion to the management and development team so they can consider adding this option in one of our future updates.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,
Hello Rui,
We recently found out that you can allow more permissions to Amelia Manager with the help of User Role Editor plugin. When you install it, its settings will be accessible through “Users” and “Settings” sections in your dashboard:
This plugin allows you to modify any WordPress user role, as you can see in the screenshot above. All Amelia permissions start with the keyword “amelia”, so please be careful when applying permissions. You may also apply other permissions to the user role, but that’s not recommendable.
Please note: Applying certain permissions to other users will allow them to access, change and even delete your settings. Please consider whether your employees should have these permissions, and carefully choose which ones you wish to apply.
Hope this helps for now!