I would like to know if there is an option to collect customer feedback after salon service, either by email, directly through the website, or the like.
I look forward to a return to be able to purchase the plugin: D
We have Appointment follow up email notification that can be set up to be sent up to 24h after the appointments. In that notifications you can ask questions that are important to you. The replies will be in the inbox of the email that are set to be as from email address.
Hope this helps and let me know if you have further questions!
So does the plugin itself not capture these customer feedbacks?Is there any possibility of you developing something like that? If so, would it cost something extra? And what would be the time for development?
My goal was to be able to capture customer reviews of treatment, service, and various other information so that I could display it on the main page with a shortcode, for example.
We do not have this option, it is not very much requested and, a workaround is to include link to the survey in the email follow up, or to ask questions there.
We have this feature on our list, but for now we do not have plan for it in near future.
Unfortunately, our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they don't have time for custom wor.
We definitely recommend Codeable for custom work for Amelia when our developers don't have the time for it, we just advise customers to follow this link Codeable Custom Solution for Amelia plugin (with it they would know you come from us).
Hi!
I would like to know if there is an option to collect customer feedback after salon service, either by email, directly through the website, or the like.
I look forward to a return to be able to purchase the plugin: D
Hi Leonardo,
Thanks so much for your interest in our product.
We have Appointment follow up email notification that can be set up to be sent up to 24h after the appointments. In that notifications you can ask questions that are important to you. The replies will be in the inbox of the email that are set to be as from email address.
Hope this helps and let me know if you have further questions!
Hello Nevena!
Thanks so much for the feedback!
So does the plugin itself not capture these customer feedbacks?Is there any possibility of you developing something like that? If so, would it cost something extra? And what would be the time for development?
My goal was to be able to capture customer reviews of treatment, service, and various other information so that I could display it on the main page with a shortcode, for example.
Hi Leoandro,
We do not have this option, it is not very much requested and, a workaround is to include link to the survey in the email follow up, or to ask questions there.
We have this feature on our list, but for now we do not have plan for it in near future.
Unfortunately, our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they don't have time for custom wor.
We definitely recommend Codeable for custom work for Amelia when our developers don't have the time for it, we just advise customers to follow this link Codeable Custom Solution for Amelia plugin (with it they would know you come from us).
Good morning Nevena!
Thanks for the feedback and for your reply!
You gave me a great solution to this problem. Using an external survey tool I will be able to get customer feedback without much effort.
Thanks again :)