Hello. We've successfully synced an employee's Google Calendar with Amelia, and we even ticked the "Remove Google Calendar Busy Slots" on the Amelia's Google Calendar settings, but for some reason our customers (who we send a calendar link to via email) are still able to book the time slots which have already been booked via Amelia.
We normally get appointment bookings from two different channels: Amelia & Gmail (we send our calendar link to customers where they can book a slot). But the problem is that even if Amelia has already been synced, appointment slots booked via Amelia are somehow still bookable through our Google Calendar, when it shouldn't be in the first place.
How do we fix this? It happened 2 times already, and the first one was already embarrassing because we asked a customer if it's okay to move his time slot to a different time slot as a customer already booked there first. But it happened again a customer managed to book a 12:00 pm - 12:30 pm time slot even if it has already been booked by another customer through Amelia. Please help us. This is kind of bad for our customers.
Please tell me if there are any services provided by other employees (employees who don't have the calendar synced)? Also, when you create an appointment and check the Google Calendar - do you see that appointment appear in it? If it does, nobody should be able to book through Google Calendar, nor Amelia, unless that Service has capacity above 1.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us
This is an issue from December last year, and since Arvynn didn't respond to my ticket for 9 months, I don't suppose you'll receive any response either.
We need to take a look at your website, and see what's going on. Please check the ticket you've opened, and provide me the credentials, so I can take a look.
Hello. We've successfully synced an employee's Google Calendar with Amelia, and we even ticked the "Remove Google Calendar Busy Slots" on the Amelia's Google Calendar settings, but for some reason our customers (who we send a calendar link to via email) are still able to book the time slots which have already been booked via Amelia.
We normally get appointment bookings from two different channels: Amelia & Gmail (we send our calendar link to customers where they can book a slot). But the problem is that even if Amelia has already been synced, appointment slots booked via Amelia are somehow still bookable through our Google Calendar, when it shouldn't be in the first place.
How do we fix this? It happened 2 times already, and the first one was already embarrassing because we asked a customer if it's okay to move his time slot to a different time slot as a customer already booked there first. But it happened again a customer managed to book a 12:00 pm - 12:30 pm time slot even if it has already been booked by another customer through Amelia. Please help us. This is kind of bad for our customers.
Hello Arvynn
Sorry to hear you're having issues.
Please tell me if there are any services provided by other employees (employees who don't have the calendar synced)? Also, when you create an appointment and check the Google Calendar - do you see that appointment appear in it? If it does, nobody should be able to book through Google Calendar, nor Amelia, unless that Service has capacity above 1.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us
Kind Regards,
Aleksandar Vuković
[email protected]
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Hello Aleksandar. Any updates? I already gave you a temporary login and responded to your reply immediately.
Aleksandar? Please help me.
Hi Arvynn.
Sorry for the late response. Our company is located in Serbia, and our working hours are from 10:00 - 17:00 CET, business days.
It seems the token expired, so can you please provide me a new token, and we'll get this resolved as soon as possible.
Kind Regards,
Aleksandar Vuković
[email protected]
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Has this been resolved? I am having the exact same issue but have not had any response!
Hello Ross
This is an issue from December last year, and since Arvynn didn't respond to my ticket for 9 months, I don't suppose you'll receive any response either.
We need to take a look at your website, and see what's going on. Please check the ticket you've opened, and provide me the credentials, so I can take a look.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
It would seem like i'm also facing this issue. Has this been resolved?
Hello Sherman.
Ross resolved the issue through this ticket: https://tmsplugins.ticksy.com/ticket/2489331/
If that doesn't help, please open a new ticket, provide as much detail as possible, and we'll help you out there.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables