We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I need some help because the side painel, is showing blank in wall Amelia pages options. Do you have any idea what is going wrong?
Hello rfiuzap,
Thank you for your purchase!
Could you please tell me which Amelia version do you have?
And could you please open the console and screenshot the errors that you got there?
Thanks!
Marija,
My version is 5.3.
The blank page happens in all pages, like on the screen shot attached.
Hello rfiuzap,
You can see the version of Amelia in your WordPress Plugins list, and our newest version is 2.3.2.
Could you please tell me which theme do you have? This seems like a conflict with some other plugin or the theme. Could you please change your theme and check if the issue is gone? Thanks!
Ops, so the 5.3 on the bottle may be the Wordpress version.
The Amelia is 1.5.1
I use Astra Theme.
I have loots of plugins.
I'll update Amelia to see if that helps.
Thank you, rfiuzap.
Ok, please do, and let me know if the issue is gone. If it is still there please change the theme and let me know if the issue is gone.
Marija,
I updated to 2.3.2 the issue remains the same. The side painel of any Amelia page for configuration, won't show anything.
I change the Theme for Twenty Seventeen, nothing happen, same issue.
I try to desabe a lot of plugins, same issue.
I really don't know what is going on.
Since the start of my site I use the same theme and most of the plugins. And Amelia work fine. Suddenly stop loading the side painel!!
Can you help?
Perfect. Now is working correct.
I put the script line ate the header. Thankyou very much.
<script>window.ameliaBooking = {useWindowVue: true}</script>
Great, glad to hear that the issue is gone
You are welcome!
Unfortunately, issues like conflicts with third party plugins or themes are always possible due to the nature of WP.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,