We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have the latest plugin download from the WP plugins site. There is no activation tab per these instructions: https://wpdatatables.com/documentation/general/installation/
What are we supposed to do?
OK, we have to delete the version of the plugin we download from the WP site and then download and install the version from the TMS site, remembering to first save the tables we created with the free version by changing the setting at the bottom of Main Settings. A bit awkward and unusual but it works.
Hello again No.
Exactly right - you do need to deactivate/delete the Lite version, to be able to install/activate the full license.
We implemented the slider to prevent data deletion from the database as an option, because there are people who want everything to disappear when they delete the plugin, and then there are people who want to save the data too.
Kind Regards,
Aleksandar Vuković
[email protected]
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