I submitted a request for information last week and have not yet had a reply. I asked a few questions including:
1) What would the access to the system look like for those users set up as "Amelia employee" or "Amelia Manager"? Does this allow for certain users to be restricted from the back end of our wordpress website?
2) Is there a guaranteed uptime for the system?
3) Can we create a backup of the diary?
4) Can we create separate payment options for a particular event or service?
5) How would we make an event span a number of dates and appear on the diary for each of the dates specified? We need our customers to be able to book blocks of classes as well as one-off classes.
Would be great to get some answers to these questions as the platform seems to offer us what we need otherwise.
1) If you don't want your users to access the back-end you don't have to assign user role to each employee and you don't have to enable option for automatic creation of Amelia customer users. By default only the administrator will have access, you can add access to each employee manually and you can make users with manager user roles on the WordPress user roles page.
2) and 3) Can you please provide me with more information as I am not sure that I understand these two questions. Thanks.
4) Yes, from our latest version each service and event have options for choosing payment method. To be able to see these options you need to enable payment methods in Payment Settings on the Settings page. Once you do that go to each service/event and you will see Settings tab when you open the service/event. There you can choose the payment method.
5) You can create those dates in one event. When you open event you will see option to select date or range of dates and start and end time. Below this you will see "Add date" option so you can add a new date and start and end time. In that way you will make event that lasts multiple separate dates and once the customer book that event he will book all dates.
What I meant by question 2 is... are there any instances where the plugin goes down and therefore we wouldn't be able to access our diary? It is important for us that the booking system is reliable at both the front end and the back end.
Regarding question 3 I was wondering whether we can create back ups (i.e. export the diary/calendar) as a csv file for example.
One final question if I may please. What is the cost of UK SMS message notifications and is there a charge for notification emails (for example, for booking confirmation, cancellation etc)?
Dear team WPAmelia
I submitted a request for information last week and have not yet had a reply. I asked a few questions including:
1) What would the access to the system look like for those users set up as "Amelia employee" or "Amelia Manager"? Does this allow for certain users to be restricted from the back end of our wordpress website?
2) Is there a guaranteed uptime for the system?
3) Can we create a backup of the diary?
4) Can we create separate payment options for a particular event or service?
5) How would we make an event span a number of dates and appear on the diary for each of the dates specified? We need our customers to be able to book blocks of classes as well as one-off classes.
Would be great to get some answers to these questions as the platform seems to offer us what we need otherwise.
Many thanks and best wishes
Massimo
Hi Massimo,
I have already answered to some questions.
1) If you don't want your users to access the back-end you don't have to assign user role to each employee and you don't have to enable option for automatic creation of Amelia customer users. By default only the administrator will have access, you can add access to each employee manually and you can make users with manager user roles on the WordPress user roles page.
2) and 3) Can you please provide me with more information as I am not sure that I understand these two questions. Thanks.
4) Yes, from our latest version each service and event have options for choosing payment method. To be able to see these options you need to enable payment methods in Payment Settings on the Settings page. Once you do that go to each service/event and you will see Settings tab when you open the service/event. There you can choose the payment method.
5) You can create those dates in one event. When you open event you will see option to select date or range of dates and start and end time. Below this you will see "Add date" option so you can add a new date and start and end time. In that way you will make event that lasts multiple separate dates and once the customer book that event he will book all dates.
Best regards.
Thank you again
What I meant by question 2 is... are there any instances where the plugin goes down and therefore we wouldn't be able to access our diary? It is important for us that the booking system is reliable at both the front end and the back end.
Regarding question 3 I was wondering whether we can create back ups (i.e. export the diary/calendar) as a csv file for example.
One final question if I may please. What is the cost of UK SMS message notifications and is there a charge for notification emails (for example, for booking confirmation, cancellation etc)?
With best wishes
Massimo
Hi Massimo,
1) We didn't have any major issues like that until now. The plugin is stable both front-end and back-end.
2) We have option to export appointments from the Appointments page in a CSV file, so you can save them.
3) The price for UK SMS message is $0,06 per SMS for any carrier. As for the notification emails there are no any charges.
Best regards.