We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
according to the instructions I need to set a cron job for the next day reminder and follow up email. However, it seems both cron jobs are the same, see:
1. Next day reminder: http://prntscr.com/q4cll6
2. Follow up email: http://prntscr.com/q4clpy
I added the first one to cPanel (http://prntscr.com/q4cluy) but upon adding the follow up cron I got this error (http://prntscr.com/q4cm23)
Hope you can shed a light.
Thanks!
Hi again Patrick.
All scheduled e-mail and SMS notifications use the same cron job, that is true. You can see the notice about the cron job for every notification that needs to be scheduled simply because you may not need every notification we have to offer, but we want you to know that the specific notification requires a cron job.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksander,
That makes sense but how do I know that both emails will be fired off at the right time when they both use the same cron job?
Hi again Patrick.
If you configured the cron job correctly, they will be. There's no point in creating dozens of different cron jobs for the same purpose, wouldn't you agree? The only purpose here is to send out an e-mail, so one cron job will be fired at different times - the times you define above the notification template:
If there's an appointment that meets a criterion for scheduled notifications, a cron hob will be activated and a notification that meets that criterion will be sent. That's it.
You can simply schedule an appointment and test it.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
For sure. Just wanted to make sure that one cron job will send both emails.
Thanks.
Sure thing, Patrick.
You're welcome, glad I could help.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables