We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I was having trouble with a wordpress plugin, so I disabled all of my other plugins to find which one was causing the problem. When I re enabled the Amelia plugin, it no longer worked. I could still access the calendar, see the employees, the services, etc. But when I try to interact with them, the right side panel that opens is blank. This is true for every link I clink that has a right side panel that opens.
To troubleshoot, I disabled all of my plugins but Amelia. Still didn't work. Then I uninstalled and reinstalled the plugin. Still doesn't work. When I look at the generated source code in the right side panel, it is just <!---->
Any thoughts on what might be causing this?
Hey aprylisnow
Thank you for your purchase, and sorry for the inconvenience.
Issues like this usually occur when there's a conflict, but if it doesn't work with all other plugins disabled, did you maybe try changing the theme?
If that didn't work, then it could happen if there's an issue in the database - have you migrated the site maybe?
Anyway, I'd need to remote in and take a look.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
HI just wondering if this was already resolved as I am having the same issue.
Hello garrick_Revels
In the past few weeks we found that Jet plugins are causing conflicts like this.
Either way, please open a new private ticket, and we'll gladly help you out.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables