We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2229885
Conversion Tracking
Closed

Comments

  • Crls-n started the conversation
    November 29, 2019 at 7:30pm

    Hi there, 

    I was using the hook "afterConfirmBooking"  to do the conversion tracking via Google Analytics Event tracking with this code: 

    <script>

    window.afterConfirmBooking = function()

    {

    ga( 'send', 'event', 'object', 'bestätigen', 'termin-conversion' );

    // your code

    };

    </script>

    Everything was working fine since I applied it in March 2019.  I updated a few days ago to Amelia Version 2.3.2 from 2.2.1. Now the booking process coudn't be completed anymore. The submit button is at the end of the process won't respond. By the way I'm using the "Step-By-Step Booking Wizard".

    I was able to fix the problem by removing the script that I mentioned at the top of this threat. Now Amelia is working again but I have no conversion tracking anymore.

    Please help!!!

    I would now suggest that you have change or remove the hooks in the update maybe!?  Or is there another reason why the hooks aren't working anymore.

    By the way I had a similar problem before I came up with last solution:

    https://tmsplugins.ticksy.com//ticket/1922278/

    Thank you in advance for your help.

    Kind Regards,

    Carlos

  •   [deleted] replied privately