We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2229516
Synk with google sheets
Closed

Comments

  • Pontus Österlin started the conversation

    I have successfully synced and published tables via Google Sheets and when I change values in Google Sheets the changes are reflected (after a few minutes) on my website. 

    However when I add a new column in Google Sheets the changes are not synced. I have to manually press Apply in the Data Source on each of the tables in wpDataTables plugin.

    Note - I'm not changing anything in the Data Source just clicking Apply - for changes to load. After that everything works as normal.

    Is this a known limitation of the sync with Google Sheets?

  •  2,576
    Aleksandar replied

    Hello Pontus.

    Thank you for your purchase.

    Yes, adding new columns in the source file may even result in the table breaking. 

    Please note: Once you create a table from a Google Spreadsheet, changes in the core file from which a table is created, like:

    • Changing the column’s name,
    • Changing the column’s order,
    • Deleting the column, and
    • Adding a new column.

    are highly not recommended, because the old table may not work. If you make any of these changes, you may need to recreate the table again.

    This goes for Excel and CSV based tables too.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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