We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi
My client would like his Employees to be able to schedule their own appointments BUT ALSO add appointments for other employees. It seems this is not possible at the moment via backend. But would it maybe be possible to change the Amelia Employee User Role to just also allow scheduling appointments for other employees?
Thank you for your efforts.
Best regards,
Fabian Watrinet
Hello Fabian,
Unfortunately, this isn't possible to achieve in the back-end of Amelia with its built-in features. And I am afraid we couldn't change this user role now since we haven't had such requests so far and a lot of users use this Amelia Employee user role as it is now. It wouldn't be convenient if we change it all of a sudden for all Amelia users and we will definitely have a lot of complaints afterwards since in most cases employees can't create appointments for other employees, just for themselves.
This can only be achieved if you give them Amelia manager roles, but they will have more permissions than just adding appointments in the back-end.
Sorry I couldn't help you more with this at this point.
If you have any further questions or concerns feel free to ask,