We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there
I would like to purchase the Amelia plugin but when going to the purchase screen i see that the plugin is advertised as 59 USD but upon checkout is says it'll charge me 69 USD. This isn't correct, see attached. Please help.
Hi Candice,
Thank you for your interest in our plugin.
The Paddle that we use for managing our purchases automatically adds VAT depending on the country from which you are making your purchase, so that price is a price that includes VAT.
Best regards.
Ok, I see. Thank you for the reply.
Hi Candice,
You are welcome.
Best regards.